FREQUENTLY ASKED QUESTIONS
Find answers to all your questions about this summer's registration, financial needs, camper expectations, what to bring, medical & safety, staff, and volunteers.
A $25 nonrefundable deposit is due for each week of camp at the time of registration, payable by credit card.
To cancel your registration(s) or transfer to a different week/activity group, please email the camp office at summercamp@elmbrook.org. Unfortunately, registration changes cannot be processed from the parent account.
Cancellations must be requested by the Thursday before the registered week to be refunded the amount you paid (less the nonrefundable deposit).
To transfer your registration to a different week, please email the office with the desired week and activity group preference. Do not request a cancellation; there is no fee for changing weeks. Our registrar will process the transfer if spots remain in the week you are requesting.
To switch activity groups within the same week you're registered for, please email the camp office and we will process the transfer if spots remain in your desired activity group.
If the activity group that your camper wants is full, you can choose to put them on a waitlist. We highly recommend that you register for an alternate activity group first, and then go back and add your camper to the waitlist for their first choice to ensure your camper has a spot in camp.
Our waitlist is automatic, so you will not be notified before your camper is moved. If you sign up for a waitlist spot it is assumed that it is your camper’s preference. When you are at the top of the waitlist and a spot opens, your camper will be automatically moved and charged the registration fee. You will be notified once the registration has been updated.
Since we don't have the capacity to add spots to enlarge our camp, waitlist spots only open up if another camper cancels or transfers out of that activity group. Cancellations occur up until a few days before the camp week begins and waitlist moves can happen at any time. Although we are typically able to move the first few kids off each waitlist into their preferred activity group, many campers do not receive a spot from our waitlist.
If you are on two waitlists for a given week and you receive your first choice, you will need to request that your camper be taken off the other waitlist option manually to avoid getting moved to another spot in the future. If you decide you no longer want your child on the waitlist, please contact us right away to make sure a change is not made to your child's registration.
When a child signs up for Camp Vertical, they also choose a specific activity group to engage in for the week. When kids are split into groups, they will be split by activity group. To ensure that friends will be together, they should sign up for the same activity group.